The Academy
Support
Most answers are below. If yours is not, write to us and a person will reply.
Common questions
How long do I keep a course?
Permanently. Courses are bought once, not rented — your access and your progress stay with your account for good.
How do I earn a credential?
Complete every lesson in a course. The credential is issued automatically the moment the last lesson is marked done, and appears on your dashboard.
Can someone verify my credential?
Yes. Every credential carries an ID like EDU-XXXX-XXXX-XXXX and a QR code. Anyone can check it on the public verification page without needing an account.
What happens if my payment fails?
No course access is granted and nothing is charged. Enrollment is only recorded once the payment provider confirms the charge succeeded.
Can I get a refund?
Contact support with your credential or payment reference and we will review it with you directly.
My progress did not save.
Progress saves per lesson as you mark it complete. If a lesson looks unfinished, reopen it and mark it again — if it still will not stick, send us the course name.
Still stuck? Write to the academy and include your course name.